{"product_id":"customer-first-how-the-best-loved-brands-convert-and-retain-customers","title":"Customer First: How the best loved brands convert and retain customers","description":"\u003cdiv\u003e\u003cdiv id=\"bookDescription_feature_div\" class=\"celwidget\" data-feature-name=\"bookDescription\" data-csa-c-type=\"widget\" data-csa-c-content-id=\"bookDescription\" data-csa-c-slot-id=\"bookDescription_feature_div\" data-csa-c-asin=\"1917265344\" data-csa-c-is-in-initial-active-row=\"false\"\u003e\n \u003cdiv data-a-expander-name=\"book_description_expander\" data-a-expander-collapsed-height=\"280\" class=\"a-expander-collapsed-height a-row a-expander-container a-spacing-base a-expander-partial-collapse-container\"\u003e\n  \u003cdiv data-expanded=\"false\" class=\"a-expander-content a-expander-partial-collapse-content\"\u003e\n   \u003cspan\u003eThe bestselling\u003c\/span\u003e\u003cspan class=\"a-text-bold\"\u003e Customer First \u003c\/span\u003e\u003cspan\u003eshows you how the best loved brands convert and retain target customers through amazing customer experiences ... and you can do the same.\n    \u003cbr\u003e\n    \u003cbr\u003eIt is an indispensable user-friendly, resource for business owners - especially retailers and hospitality - packed with cutting edge best-practice strategies, case studies, and exercises that will transform your customer service.\n    \u003cbr\u003e\n    \u003cbr\u003e\u003c\/span\u003e\u003cspan class=\"a-text-bold\"\u003eNaeem Arif\u003c\/span\u003e\u003cspan\u003e is a successful retailer and in-demand consultant and speaker.\n    \u003cbr\u003e\n    \u003cbr\u003eCX; customer experience; CX strategy; customer service; service excellence; hospitality; service complaints; best practice CX;\u003c\/span\u003e\n  \u003c\/div\u003e\n \u003c\/div\u003e\n\u003c\/div\u003e\u003c\/div\u003e","brand":"AP E-Books","offers":[{"title":"Default Title","offer_id":63074957328755,"sku":null,"price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1002\/0434\/7763\/files\/61mzjePQMdL._SL1500.jpg?v=1783637477","url":"https:\/\/www.apebooks.net\/de\/products\/customer-first-how-the-best-loved-brands-convert-and-retain-customers","provider":"AP E-Books","version":"1.0","type":"link"}